I didn't mind the email thinking it was one of those email scams, until I used it yesterday to buy my electronic load online for my roaming phone number in the Philippines. I regularly buy my phone load from ebay, so it just got me really alerted when the ebay seller told me that he can't deliver me my item because my Paypal account is on hold. The bad thing is, I was already charged with the item that I didn't received.
So, that reminded me about the email and thought...that was really coming from Paypal geesh!!
I then rectified my account right away, made new security questions, changed my passwords, got my verification code and further confirmed that there were no anomalous transactions made.
I then went back to ebay and informed the seller that my Paypal account was resolved, and he told me back that he was still awaiting notifications from Paypal to lift up the hold on my account!
Gosh! it has been 2 days and nothing happened! I then opened a dispute at Paypal telling I want a chargeback since I didn't receive my item. It was just interesting and good to know that the dispute letter is being sent directly to the seller, hahaha! The seller refunded back my amount immediately without questions and understood my predicaments, and that he didn't yet receive a notification from Paypal (which I think would take a while to wait) and then he suggested in the end to let me try purchasing again since the hold was already lifted, which I did!
It worked...whew! There was a bit of an effort to do all these, but the process was all smooth. Thank you Paypal. I appreciate the way your system works and I know it is some kind of protection from fraud and scams. The only thing I wasn't sure of is that why did their system detected any unauthorized use? It was either that somebody really attempted to hack my Paypal account or that it was because I am now using a new PC and it is detecting a new IP address??
Anyway, all is well that ended well! :) It pays to spend some amount of time and job to sit infront of your PC and settling and confirming disputes and security stuff. Just imagine shifting between Paypal and Ebay just to get everything done.
Thank you Lord. My hard earned money is still safely intact.